Customer Support

If you have a question, or are having an issue, this is the place for you. We've gathered our most frequently asked questions, and put together a comprehensive support section, including help videos, to help you get back to your lessons.

FAQs

If you have a question about our privacy policy or our terms and conditions, you can view them below.

View Privacy Policy View Terms and Conditions

General Questions

Yes, if you are left handed the lessons will still apply to you. The only thing you have to keep in mind is sometimes the instructor will refer to right hand and left hand. For left handed players this would be the opposite. all other features and aspects should be normal.
Yes, there is a Free Lessons section which contains several lessons for free. They're the full lesson and charts are available as well. You can access the free lessons by going to the About page.
It depends on the student, but generally speaking anyone ages 10 and up could benefit from our lesson plan. For ages 6-11 we recommend the Kids Package.
Yes, lessons apply to both acoustic and electric guitar.
We have a dedicated site to teaching bass. Go to Center Stage Ukulele Academy
We have a dedicated site to teaching bass. Go to Center Stage Bass Academy

Technical Questions

We have tested and verified that the lesson videos play in Firefox, IE8, IE9 and Chrome on Windows XP and Windows7 as well as Firefox, Safari and Chrome on the Mac. We have also tested and verified that the videos play on the iPhone, iPad and Droid devices. We understand there can still be issues where the videos may not play as they should. If for some reason the videos do not play for you, make sure your flash player is up to date. If the videos still do not play, check your browser settings and browser plugin/extension settings to make sure nothing is set that may prevent the videos from playing. There have been cases where Windows7 users needed to update their graphic card drivers in order to play the videos, especially if they've updated from Windows XP. If you're using Chrome and the videos do not play, here's a little trick you can do that will usually fix the issue in Chrome. Type chrome://flags in the address bar and hit enter. Look for Disable hardware-accelerated video decode and click Enable. Make sure you click the Relaunch Now button at the bottom for the changes to take place. One way to test if the issue is browser specific is to try the lessons on a different browser. For example, if the videos do not play in Chrome, try it in Firefox or IE. If they play in the other browsers, then you know that the issue is with the settings in Chrome. If you have exhausted all options and you still can't get the videos to play, please feel free to contact us through the Contact Us page.
First make sure you are logged in under the email address you registered with initially. If you still have issues viewing lessons contact customer support. support@csgacademyplus.com
Log in and go to My Dashboard by clicking the Welcome, "Your Name" link in the upper left corner. Then click View My Account Information. Then click Payment Methods

Contact Us

If you couldn't find what you're looking for, or have a comment, please fill out the form below.

NOTE: If you have a support question, please be thorough and fill out all the fields. If you leave fields blank, it will take longer for us to troubleshoot.